Automate your customer support

Respond instantly, capture orders, and never miss a customer again—even while you sleep.

The Architecture

How we can start improving Your Business

01

Connect 🔌

Link your social media channels or website in minutes.

02

Train 🧠

Upload your price list or FAQs.Our AI learns your business as well as you know it.

03

Grow

Sit back as AI handles support and collects orders 24/7.

Why Innova Support?

Built for the speed of African business

🌙

Wake up to new orders

Innova AI replies to customers at 2:00 AM so you don't have to. You wake up to a list of ready-to-process orders.

🤖

No more "Are you there?"

Customers hate waiting. Give instant price quotes and product details on WhatsApp the second they ask.

⚡

Focus on growth, not FAQs

Stop answering "How much is this?" 50 times a day. Let the AI handle the basics while you handle the expansion.

📱

Multichannel Presence

Reach customers where they are. Our AI manages queries across WhatsApp, Web Chat, and SMS simultaneously.

🧠

Technical Intelligence

It doesn't just chat—it understands. Innova handles complex technical questions about your inventory with 99% accuracy.

🚀

Instant Scaling

Handle 10 or 10,000 customers at once. No more missed sales due to slow response times or staff breaks.

Innova Support for Retail

The "Always-On" Shopfront

Eliminate the "Reply Gap" and turn your Social Media into a high-performance sales agent that identifies intent and prepares orders 24/7.

The Manual Struggle

Business owners spend 6+ hours a day sending price lists, checking stock manually, and managing endless "Are you there?" pings.

The Innova Solution

A seamless, AI-driven experience that handles inquiries, confirms availability, and structures orders while you focus on growth.

AI-Powered Smart Cataloging

Customers don't want to scroll through a 50-page PDF. They want to ask, "Do you have the iPhone 15 in Blue?"

  • Instant Retrieval: AI checks your digital inventory in real-time.
  • Rich Responses: Replies with exact pricing, specs, and high-quality images.
  • Expert Knowledge: It feels like talking to a clerk who has memorized every item in your store.
Innova Support Demo

Automated Order Capture

Innova doesn't just "chat"—it closes. It guides the customer through a structured conversation to ensure no detail is missed.

  • Intent Identification: Distinguishes between "How much?" and "I want to buy this."
  • Detail Gathering: Automatically collects Name, Contact, and Item preferences.
  • Clean Handoff: You receive a structured order notification ready for fulfillment.
Innova Support WhatsApp Demo

The Stellar Transformation

Feature The Old Way (Manual) The Stellar Way (Automated)
Response Time Minutes to Hours Under 2 Seconds
Accuracy Human error in pricing Direct Database Sync
Availability Only when you are awake 24/7 / 365
Order Style Screenshots & Voice Notes Structured Digital Entries

Frequently Asked Questions

Does the AI understand local slang and Luganda?
Yes. Innova Support is trained on local business contexts. It understands intent regardless of typos, slang, or language blending, ensuring your customers always feel understood.
Do I need to download any new apps?
No. Innova Support works directly within the apps your customers already use, like WhatsApp and your existing browser.
How much data does the system use?
Innova Support is optimized for low data usage. It compresses messages and minimizes unnecessary interactions to keep costs down for you and your customers.
Can Innova Support handle complex technical questions about my inventory?
Yes. Unlike standard chatbots, Innova is engineered with a Technical Intelligence layer. It can process detailed specifications, compatibility data, and complex pricing structures to provide accurate answers to your customers.
Is the support limited only to WhatsApp?
No. Innova Support is a multichannel system. It integrates seamlessly across WhatsApp, your website’s live chat, and SMS to ensure you never miss a lead, regardless of where your customers are.
How does the system handle high-volume traffic?
Our infrastructure is built for scale. Whether you are handling 10 queries or 10,000, the system maintains sub-second response times without any degradation in performance.
What happens after my free trial ends?
We believe in transparency. After your trial, we offer tiered monthly plans based on your volume. You can view our full pricing breakdown [here] or contact our team for a tailored enterprise quote.
How do I get started with the mobile app?
Simply click 'Get Started' on our homepage. You will be prompted to download the Stellarship app, where you can configure your inventory and deploy your first Innova Support bot in minutes
Is there a limit to how many items I can have in my digital catalog?
There are no limits. Our database architecture is designed to support extensive catalogs for retailers of all sizes, from boutique shops to large-scale distributors.
How secure is my business data?
Data integrity is part of our core philosophy. All communications and inventory data are protected by industry-standard encryption, ensuring that your business intelligence remains yours alone.
Do you offer support outside of Uganda?
Absolutely. While we are founded in Kampala, Stellarship Technologies is built for the Pan-African market. Our systems are optimized for low-bandwidth environments across the continent.